Clear Building Survey - General Information

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Who offers Clear Building Survey?
Clear Building Survey is offered by eaga professional services, a specialist in the inspection of homes. eaga professional services is a division of eaga plc. (Please see About Us).

What is so different about a Clear Building Survey?
Clear Building Survey takes the Building Survey on to a new level of information reporting, providing a comprehensive investigation of a property’s condition. With Clear you can choose between a ‘Full Building Survey’, ‘Structure Only’ or ‘Specific Defect’ Survey. You will see what is covered in each when you obtain a quotation and by viewing a sample survey. You get what the name suggests, a clearly understood, detailed report on the home you want to buy.

What is a ‘Specific Defect’ Survey?
A Specific Defect Survey is where you ask the surveyor to focus on one or a number of specific issues or defects in the property, such as a gaping crack or a sagging roof?

Does the survey include a mortgage valuation?
No. Clear Building Survey does not include a mortgage valuation. If you are arranging a mortgage, your lender will instruct their own valuer to do a mortgage valuation, in assessing the property as security for their loan. Unlike a mortgage valuation, Clear is undertaken on your behalf and represents a comprehensive survey of the buildings condition..

Can I get an ‘open market’ valuation?
Yes, for an additional fee, we can arrange an open market valuation for you. This will also include a minimum reinstatement value for buildings insurance purposes.

Who will carry out my survey?
One of a hand picked team of very experienced, specialist Chartered Surveyors, trained and tested in their skills in analysing buildings. They are authorised to operate the Clear Building Survey system in their local area.

How much does it cost and how do I pay?
Depends on the type, age, value and size of the property, which affects the time it takes to do the inspection and prepare the report. You can get an instant quote, free and without obligation by accessing our Get a Quotation facility. From there you can proceed to book and buy your survey using a credit/debit card online via the secure HSBC website. Alternatively you can call us free on 0800 0729003 and we can process your order for you.

How quickly can you do the survey?
As soon as you order your survey, the surveyor covering that area is emailed and they will make an appointment to carry out the survey. The surveyor records their findings using a tablet PC and digital camera and the report is then uploaded to the our Website. Once the Surveyor signs off the report it is immediately available to you online. You will be sent updates by email at every stage of the process.

What is included?
Clear Building Survey is as detailed an investigation as you would expect from the best traditional Building Survey, examining each aspect of the property in a logical progression. It then moves on to actually show you the issues and defects, explaining them concisely in plain English. It then moves on to also say, for any defect that might be found, what repairs are needed, when you should do them and best of all gives you an indicative guide as to how much it might cost you to put things right. Scale floor plans are built in at no extra cost, to help you with planning your new home.

What does the report look like?
For a high quality service we have devised a high quality report. We recommend you view a sample Clear Building Survey report, or call us and we will send you a copy.

Can I ask the surveyor questions?
Yes, you will be able to ‘flag up’ areas of concern to the surveyor in advance, when you place your order. Your completed survey report will include the Surveyors contact details, should you want to clarify any point in the finished report. It is not an anonymous report. Our surveyors want you to understand.

What if I change my mind?
As long as you notify us more than a full working day before the survey we will give you a full refund. See our full Cancellation Policy.

What if I have a complaint?
If you have a complaint relating to the content of the survey report then you should contact the surveyor at the address given on the report. Otherwise please contact Clear Building Survey, eaga professional services, eaga House, Archbold Terrace, Jesmond, Newcastle Upon Tyne NE2 1DB or telephone 0191 2473866.

Do you have terms and conditions?
Our terms and conditions are included on a form called ‘Conditions of Engagement’ which you should read online or we can send you a copy. This sets out clearly just what we will inspect.

What if I have any other questions?
Please call our helpline on 0800 0729003 or email customerservices@clearbuildingsurvey.co.uk.